MicroHealth, LLC
End-User Engagement (EUE) Liaison - EHR Implementation (Hyrbid position)
Vienna, VA - Full Time
End-User Engagement (EUE) Liaison - EHR Implementation
MicroHealth is seeking a dynamic and experienced End-User Engagement (EUE) Liaison to serve as a critical bridge between multiple stakeholder groups during comprehensive Electronic Health Record (EHR) system implementations across multiple medical centers. This role requires a strategic communicator and change management professional who can ensure consistency, drive adoption, and facilitate seamless coordination across Training, Change Management, Communications, Informatics, and deployment teams throughout complex healthcare technology transitions.
Position Overview
The End-User Engagement Liaison will act as the central coordination point—the "fulcrum"—between diverse stakeholder groups and the central deployment team during multi-site EHR implementations. This role is essential to ensuring consistency and repeatability in end-user engagement execution across multiple hospital deployments at different stages of their EHR transition journey. The ideal candidate will proactively identify and mitigate risks, resolve cross-functional issues, and maintain strong relationships with clinical, administrative, and technical stakeholders to drive successful EHR adoption and optimize the end-user experience.
*This position requires significant client interaction and travel to medical center sites for key onsite events, go-lives, and stakeholder engagement activities. These are hybrid roles on-site 40%.
Key Responsibilities
Required Qualifications
Preferred Qualifications
MicroHealth is seeking a dynamic and experienced End-User Engagement (EUE) Liaison to serve as a critical bridge between multiple stakeholder groups during comprehensive Electronic Health Record (EHR) system implementations across multiple medical centers. This role requires a strategic communicator and change management professional who can ensure consistency, drive adoption, and facilitate seamless coordination across Training, Change Management, Communications, Informatics, and deployment teams throughout complex healthcare technology transitions.
Position Overview
The End-User Engagement Liaison will act as the central coordination point—the "fulcrum"—between diverse stakeholder groups and the central deployment team during multi-site EHR implementations. This role is essential to ensuring consistency and repeatability in end-user engagement execution across multiple hospital deployments at different stages of their EHR transition journey. The ideal candidate will proactively identify and mitigate risks, resolve cross-functional issues, and maintain strong relationships with clinical, administrative, and technical stakeholders to drive successful EHR adoption and optimize the end-user experience.
*This position requires significant client interaction and travel to medical center sites for key onsite events, go-lives, and stakeholder engagement activities. These are hybrid roles on-site 40%.
Key Responsibilities
- Lead as the primary End-User Engagement (EUE) Liaison for comprehensive EHR system implementations across multiple medical centers
- Serve as the central point of coordination between Training, Change Management, Adoption, Communications, Informatics, and the central deployment team
- Ensure consistency and repeatability in EUE strategies, processes, and execution across multiple hospital deployments at varying stages of transition
- Develop and maintain standardized EUE frameworks, templates, and best practices that can be scaled across diverse healthcare environments
- Act as the "glue" between multiple stakeholder groups, facilitating collaboration and alignment across organizational boundaries
- Build and maintain strong relationships with clinical leadership, administrative staff, IT teams, training coordinators, and end-users at multiple medical centers
- Facilitate regular stakeholder meetings, working sessions, and communication forums to ensure alignment and address concerns
- Translate technical EHR concepts into user-friendly language for diverse audiences including physicians, nurses, administrative staff, and support personnel
- Gather feedback from end-users and stakeholders to inform continuous improvement of training, adoption strategies, and system optimization
- Serve as the voice of the end-user, advocating for their needs and concerns throughout the implementation lifecycle
- Partner with Change Management teams to develop and execute comprehensive change strategies that drive EHR adoption and minimize resistance
- Identify change impacts across different user groups and develop targeted engagement strategies to address specific needs and concerns
- Monitor adoption metrics and user sentiment, proactively addressing barriers to successful EHR utilization
- Support the development and execution of change readiness assessments, impact analyses, and adoption measurement frameworks
- Facilitate change champion networks and super-user programs to build grassroots support for EHR adoption
- Collaborate with Training teams to ensure training content, delivery methods, and schedules align with end-user needs and organizational readiness
- Coordinate training logistics across multiple sites, ensuring consistent quality and effectiveness
- Support the identification of training gaps and recommend adjustments to training strategies based on end-user feedback and adoption data
- Facilitate train-the-trainer sessions and support the development of site-based training resources
- Monitor training effectiveness and recommend continuous improvements to training approaches
- Partner with Communications teams to develop and disseminate clear, timely, and relevant information to end-users throughout the implementation lifecycle
- Ensure consistent messaging across all sites while allowing for site-specific customization as needed
- Develop communication materials including newsletters, FAQs, quick reference guides, and visual aids to support end-user understanding and adoption
- Coordinate communication channels including town halls, department meetings, email campaigns, and digital platforms
- Monitor communication effectiveness and adjust strategies based on stakeholder feedback
- Proactively identify risks related to end-user engagement, training effectiveness, adoption barriers, and stakeholder alignment
- Develop and implement mitigation strategies to address identified risks before they impact implementation success
- Serve as the escalation point for end-user concerns, issues, and feedback, coordinating resolution across appropriate teams
- Facilitate issue resolution meetings and ensure timely follow-up on action items
- Document lessons learned and incorporate insights into future deployment strategies
- Coordinate EUE activities across multiple concurrent implementations, ensuring alignment with overall project timelines and milestones
- Develop and maintain EUE project plans, tracking progress against key deliverables and success metrics
- Provide regular status updates to project leadership, highlighting successes, challenges, and recommended actions
- Support go-live readiness assessments from an end-user engagement perspective
- Participate in project meetings, working sessions, and governance forums as the EUE subject matter experience
- Travel to medical center sites for key events including kickoffs, training sessions, go-lives, and post-implementation support activities
- Provide onsite presence during critical implementation phases to support end-users, address concerns in real-time, and ensure smooth transitions
- Conduct site visits to assess readiness, gather feedback, and build relationships with local stakeholders
- Support elbow-to-elbow assistance during go-live periods as needed
- Flexibility to travel across the country to client sites as implementation schedules require
Required Qualifications
- Bachelor’s degree in healthcare administration, Business Administration, Communications, Organizational Development, or related field
- Minimum five or more years of Change Management experience in healthcare or complex organizational environments
- Demonstrated ability to develop and execute change strategies that drive adoption and minimize resistance
- Experience with change impact assessments, stakeholder analysis, and change readiness evaluation
- Proven track record of supporting organizational transitions and technology implementations
- Five or more years of Training experience in healthcare or technology environments
- Experience coordinating training programs for diverse audiences
- Understanding of adult learning principles and training effectiveness measurement
- Ability to assess training needs and recommend appropriate delivery methods
- Five or more years of Stakeholder Engagement/Management experience
- Proven ability to build and maintain relationships with diverse stakeholder groups including clinical staff, leadership, and technical teams
- Experience facilitating meetings, working sessions, and collaborative problem-solving activities
- Demonstrated success in managing competing priorities and navigating complex organizational dynamics
- Communication Excellence: Exceptional written and verbal communication skills with the ability to tailor messages for diverse audiences ranging from C-suite executives to frontline clinical staff
- Relationship Building: Strong interpersonal skills and emotional intelligence; ability to build trust and credibility quickly with new stakeholders
- Problem-Solving: Proactive approach to identifying issues and developing creative solutions; ability to navigate ambiguity and complexity
- Project Coordination: Strong organizational skills with ability to manage multiple concurrent activities across different sites and timelines
- Adaptability: Flexibility to adjust strategies and approaches based on site-specific needs, organizational culture, and emerging challenges
- Healthcare Knowledge: Understanding of healthcare operations, clinical workflows, and the unique challenges of healthcare technology adoption
- Collaboration: Proven ability to work effectively across organizational boundaries and facilitate collaboration among diverse teams
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with project management tools (e.g., Microsoft Project, Jira, Azure DevOps)
- Familiarity with collaboration platforms (e.g., Microsoft Teams, SharePoint, Confluence)
- Ability to learn and navigate EHR systems and related healthcare technologies
Preferred Qualifications
- Previous Oracle EHR exposure (Oracle Health, Cerner Millennium, or similar enterprise EHR platforms)
- Experience with other major EHR vendors such as Epic, Meditech, or Allscripts
- Understanding of healthcare interoperability standards (HL7, FHIR) and data exchange concepts
- Familiarity with clinical workflows and healthcare delivery models
- Experience working in a healthcare or clinical setting (hospital, clinic, medical center, or healthcare IT organization)
- Understanding of clinical roles, responsibilities, and workflows for physicians, nurses, and allied health professionals
- Knowledge of healthcare regulatory requirements (HIPAA, Joint Commission, CMS regulations)
- Experience supporting federal healthcare organizations (VA, DoD, IHS) is highly desirable
- Experience with multi-site implementations or enterprise-wide technology deployments
- Background in organizational development, process improvement, or quality management
- Experience with data analytics and adoption measurement
- Familiarity with Section 508 accessibility requirements and inclusive design principles
- Understanding of federal healthcare compliance requirements
Salary: $150,000-$165,000
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to [email protected] with your request and contact information.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to [email protected] with your request and contact information.
